Opening Times

Office opening hours, UK Time:

Please note: We are also closed all English Bank Holidays and Between Christmas Eve & New Years Day inclusive.

Delivery Info

The vast majority of non customised (no engraving, no photo print or no gift wrap) orders will be shipped on the same day that the order is received, except at weekends and bank holidays when they will be sent on the next working day.  Any orders placed before 2pm Monday-Thursday (if we are open as above) will be delivered the next working day (subject to UPS restrictions e.g. exceptionally busy periods, remote areas and inclement weather).

Please note UPS will not deliver to a PO Box.

Orders received on a Friday before 10am (if we are open as above) will be delivered the next working day (subject to UPS restrictions e.g. exceptionally busy periods, remote areas and inclement weather).

You can use this tool to calculate a more accurate time as to when delivery will be made. Just ensure you enter our country "United Kingdom", Post Town as "Sheffield" and Postcode of "S20 3FH". Then enter your details and submit.

If you are unable accept your delivery, it may be taken to a local UPS Access point to collect at your convenience.  These UPS-affiliated retail locations are local shops - like newsagents or grocers.  You will receive notification of this by UPS.

Customised Orders
Engraving
If you have requested an item to be engraved please be aware that despatch will happen up to two working days after your approval of the engraver's proof (which is set typically 1-3 working days ater your order) you will be emailed.

Photo Printing
Items will normally be despatched within 2-3 working days.

Gift Wrapping
Items will normally be despatched within 1-2 working days.

Delivery Pricing

Mainland UK & EU/EEA customers

Orders for customers in mainland UK will be sent via our delivery partner UPS. For EU/EEA customers the total price you pay (including the carriage) covers all import taxes and charges. You will NOT be asked for any further payment by UPS before delivery

Shipping rates for mainland UK

Shipping rates for rest of the world

Will be calculated at the checkout.

All orders for the rest of the world do not include import tax and charges.  You will be contacted by the relevant authorities to pay this.